August 1, 2020. Online and mobile banking will not be available starting at 4pm on Friday, July 31. Products and services are expected to resume for regular operation on August 3.

No, account numbers also known as member numbers will remain the same. You will need to know your account number (no leading zeroes) to enroll/re-enroll in online and mobile banking.

Your member number is the same as your 10-digit account number. You will need the number (no leading zeroes) to re-enroll in online/mobile banking.

No change to routing number.

Yes, accounts and personal information are secure. The safety and security of our member accounts and their personal information is always our top priority. The new system uses the latest advances in data security. In addition, your funds are insured by the National Credit Union Administration per individual up to $250,000.

Yes, we will continue to maintain the industry best practices and keep member security top of mind throughout the conversion.

Member privacy and security are our priority during the transition, and the new system will provide even more safeguards to protect sensitive information. For peace of mind, we encourage you to review statements before, during and after conversion to ensure accounts are as they should be.

Yes, but we strongly recommend you review your account activity after the conversion.

Yes, but we strongly recommend you review your account activity after the conversion.

Yes. While debit cards will have temporary limits, you will be able to make purchases, but those will be accepted or declined according to stand-in limits which may be different than actual account balances. We encourage members to plan their cash needs in advance. To avoid any NSF fees, please make sure you have an accurate account balance at 4 p.m. on July 31st and keep a register of any transactions made.

No impact to credit card usage.

No, you may continue to use your checks.

We will post images of the new Online Banking platform under the Online Banking section of the Conversion page.

The new link will be on our website on August 3.

Yes. Members will need to re-enroll in Online Banking and Mobile Banking. Detailed instructions will be posted on how to re-enroll and change username on the Online/Mobile Banking section of the Conversion page.

No, Bill Pay payees will not be impacted. Bill Pay will be unavailable between July 31 at 4pm and August 3.

Screen shots and links to new app will be available on the Mobile Banking section of the Conversion page.

Apple devices – if you have the old MFCU app on your device, you should delete it, and download the new app by searching for Methuen Federal Credit Union in the App Store. If you are a new mobile banking user, you will need to download the MFCU mobile app from the Apple App Store. The new app will be available for download and updates on August 3, 2020.

Android devices – all Android users will be required to download the new app from the Google Play Store on August 3, 2020 by searching for Methuen Federal Credit Union. Please be sure to delete the old app from your device before downloading the new app.

No, July e-statements will not be available to view online. August statements will be the first statements loaded into the new OB system.

Yes, all members will receive a July statement in paper format via the USPS.

No, however members must re-enroll in Online Banking or Mobile Banking in order to view e-statements. The online/mobile banking enrollment process will require all members to agree to the Electronic Banking Agreement and Disclosure (this includes the e-statement disclosures). Agreeing to the disclosure will automatically enroll members in e-statements, online and mobile banking.